Returns and Refunds

At Flicker, we want you to love your iconic wax sculptures. If for any reason you're not completely satisfied, we have a 30-day return policy. This means you have 30 days from the moment you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, unlit, and in its original packaging. Please include the receipt or proof of purchase with your return request.

How to Initiate a Return

To start your return, simply reach out to us at hello@flicker.world If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please remember that items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, don’t hesitate to contact us at hello@flicker.world 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We want to ensure that any issues are resolved swiftly. While we quality check each product, please note that these are hand-poured items, and we may occasionally miss a rare imperfection.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@flicker.world